Improving customer service

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Improving customer service 2018-04-08T09:52:48+00:00

Ensuring that quality standards are met requires:

Training so that staff understand their role and responsibilities. For instance, asking every customer if they are happy with their meal.

Innovation or introducing new ideas and methods. For example, altering the menu every three months keeps customers interested and helps a café to stay one step ahead of the competition.

Listening to customers helps a business adjust its products to better match consumer needs and respond to any problems.



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